Who We Are
Our mission empowers individuals and organizations with the tools and techniques needed to navigate challenging conversations and interactions with confidence and compassion. Our certified facilitator-led training sessions provide participants with practical skills that promote understanding, respect, and resolution without resorting to aggression or hostility.
Why Choose Our Service?
Expertise and Compassion
Our facilitator is a trained and certified professional. He brings both expertise in nonviolent de-escalation techniques and a compassionate approach to defusing tense situations through careful, verbal communication.
Accredited
This is an approved Nonviolent Crisis Intervention course, certified to provide instruction and to teach the core principles and practices of verbal de-escalation/ nonviolent crisis intervention.
What We Provide
- Understanding crisis situations
- Understanding Cognitive Behavioral Crisis Intervention (CBT)
- Principles of Nonviolent Crisis Intervention
- Communication skills
- De-escalation Techniques
- Core skills for verbal de-escalation
Our Programs
Nonviolent Crisis Intervention Training Programs
Annual Training
Duration: 2 hours
Format: Face-to-face
Purpose: This training refreshes participants on the principles and techniques of Nonviolent Crisis Intervention, ensuring staff remain knowledgeable and prepared to manage crisis situations effectively.
For Whom: All direct care staff in residential programs and outpatient programs shall receive this training annually. The face-to-face training shall teach staff how to use verbal and other non-physical methods for prevention, early intervention, and crisis management.
New Hire Training
Duration: 4 hours
Format: Face-to-face
Purpose: This comprehensive training provides new employees with foundational knowledge and skills in Nonviolent Crisis Intervention, covering essential concepts, techniques, and strategies.
For Whom: All direct care staff in residential programs and outpatient programs shall receive this training when first hired. The face-to-face training shall teach staff how to use verbal and other non-physical methods for prevention, early intervention, and crisis management.
Abuse, Neglect, Exploitation (ANE) Training
Duration: 8 hours (Residential) / 2 hours (Outpatient)
Format: Face-to-face
Purpose: This training provides comprehensive education on recognizing, preventing, and responding to abuse, neglect, and exploitation. Participants will learn to identify warning signs and symptoms, understand various forms of mistreatment, and implement effective prevention strategies and protective measures.
For Whom: All residential program personnel with any direct client contact shall receive eight hours of ANE training. All outpatient program personnel with any direct client contact shall receive two hours of ANE training.
Get in Touch
Let's work together to create a peaceful and supportive environment for all.
Samuel King, MSCJ
Manager, Nonviolent Verbal De-escalation Intervention Service
To register for training or for general contact, please use the register/contact form.